Terms & Conditions
Last updated: July 17, 2025
1. Company Information
Decanter Liquor is a premium liquor retailer in South Africa. Our physical store operates under the name TOPS DECANTER. Our online store, DecanterLiquor.co.za, is a digital extension of our curated selection of premium spirits and whiskies.
Company Registration: 2004/0178/6/23
Physical Address: 113 braam fisher drive, Ferndale, 2194, Johannesburg
Email: [email protected]
Telephone: 069 978 7981
2. Payments
We accept the following payment methods:
- PayGate: Visa, MasterCard, Diners Club, American Express
- Zapper (including Zapper Pay): Pay via card, EFT, or cryptocurrency (Bitcoin and others)
3. Guest Checkout
You do not need to register an account to place an order. Customers can complete their purchase using guest checkout by entering shipping and billing details only.
4. Delivery Policy
Orders are processed within 1 business day. Deliveries are handled by The Courier Guy and generally take 1–4 business days depending on location.
For international delivery enquiries, please contact us at [email protected].
5. Return & Refund Policy
Returns are only accepted if:
- The item received is damaged or defective
- The item is materially different from the product description or image on our website
In such cases, we will arrange collection at no extra cost and issue a full refund or replacement once confirmed.
Refunds will not be processed for change-of-mind purchases or if the item is as described and not defective.
6. Privacy Policy Summary
We only store customer data from newsletter signups or completed orders. No cookies are used on our site. Customer information is shared with The Courier Guy only for delivery purposes.
We send marketing emails exclusively to subscribers of our newsletter.
7. Changes to Terms
These terms may be updated at any time. Please check this page periodically for the most current version.
