Terms and Conditions

Who we are

These terms apply when you buy from decanterliquor.co.za. They are between you and:

Business name

Decanter Liquor (Pty) Ltd

Company registration

2013/069318/07

VAT number

4610264386

Registered address

Shop 10, Bedford Village Shopping Centre, Cnr Nicol & Van Buuren Roads, Bedfordview, Johannesburg, 2007

Postal address

PO Box 478, P.Bag X8, Northriding, 2162

Phone and WhatsApp

082 456 1071

Email

[email protected]

Website

decanterliquor.co.za

We are an online store. Our address for legal notices is our registered address above.

Age: 18 and over only

We only sell liquor to people aged 18 or older. By placing an order you confirm that you are 18 or older. We don’t sell or deliver liquor to anyone under 18.

Products and prices

All prices are in South African rand (ZAR) and include VAT. Delivery costs are shown at checkout before you pay. We describe and photograph every bottle as accurately as we can.

If a price on our website is wrong, we honour the price shown on the website when you placed your order.

If an item you’ve paid for turns out to be out of stock, we’ll try to source it for you. If we can’t, we’ll refund you in full.

Placing an order

Add bottles to your cart and check out. You can check out as a guest; an account is optional. After you order, we send you an order confirmation email. Keep it as your record of the order; if you have an account, your orders are also listed under My Account.

Your order is accepted once payment has been received. We may cancel an order we can’t fulfil, and we’ll refund any payment in full.

Payment

You can pay in two ways:

• Payfast: card and the other options Payfast offers at checkout. You pay on Payfast’s secure page, so your card details never pass through our website and we don’t store them.
• EFT directly into our bank account. Use your order number as the payment reference. EFT orders are held until the payment has cleared.

We don’t offer cash on delivery. Our website is secured with SSL encryption.

Delivery in South Africa

Delivery is free on orders from R3,000. Below that, delivery in Gauteng starts at R120 and to other provinces at R140; you’ll see every option and its price at checkout.

• Orders placed before 13:00 are dispatched the same day; orders placed after 13:00 are dispatched the next day.
• Johannesburg: next business day when you order before 13:00. Rest of Gauteng: 1–2 business days.
• Other provinces: 2–4 business days, or 1–2 business days with express delivery.
• Urgent orders: an on-demand courier in Bedfordview and surrounding areas (about 2 hours, 10:00–18:00).

We deliver with The Courier Guy, DPD, Aramex and, for on-demand orders, Uber. Delivery times are estimates; we’ll keep you informed if there is a delay.

Collection in Bedfordview

You can collect your order free of charge from our pickup point in Bedfordview (Cnr Nicol Rd & Van Buuren Rd, Johannesburg). It is a collection point, not a shop. Choose Collect at Bedfordview Branch at checkout and pay online first, then WhatsApp us to arrange a collection time.

• Paid collection orders are held for 7 days.
• Unpaid collection orders are held for 2 days. We’ll try to contact you; if we don’t hear back, the order is cancelled after 2 days.

International orders

We deliver outside South Africa as a special order only: please contact us first with the bottles you want and the destination, and we’ll arrange it with you. International orders are shipped with DHL or UPS. You are responsible for any import duties, taxes and charges in the destination country.

You can also buy a bottle for someone in South Africa and have them collect it from our Bedfordview pickup point.

Cancelling an order

You can cancel your order at any time before it is dispatched. Contact us on WhatsApp 082 456 1071 or at [email protected] and we’ll refund you in full.

Returns, refunds and replacements

Damaged or wrong items

If your order arrives damaged, or isn’t what you ordered (for example the wrong bottle, label or size), contact us within 5 days of delivery on WhatsApp 082 456 1071 or at [email protected], with photos of the bottle and the packaging. Please keep the packaging.

We’ll collect the item at no cost to you. Once we’ve confirmed the problem, we’ll refund you or replace the bottle, whichever you prefer and we can supply.

Changed your mind? 7-day cooling-off

If you bought online, you may cancel your order within 7 days of receiving it, without giving a reason. Bottles must be returned unopened, with the seal intact and in the condition you received them. Let us know within the 7 days; we’ll refund the full price within 30 days of your cancellation. The only cost to you is the cost of sending the bottles back to us.

What we can’t take back

• Opened or consumed bottles, unless they were faulty
• Bottles that match their description and aren’t faulty, once the cooling-off period has passed

Faulty bottles

If a bottle turns out to be faulty after the first 5 days, contact us anyway. Your rights under the Consumer Protection Act still apply.

If you’re unhappy with your order for any reason, contact us and we’ll do our best to put it right. See also our Return Policy.

Selling or consigning your whisky

If you sell or consign bottles to us through our Sell Whisky service, we agree the price, collection and payment with you for each sale. These website terms don’t cover those agreements.

Your privacy

We handle your personal information as set out in our Privacy Policy and Cookie Policy.

Your rights and complaints

Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

If something goes wrong, please contact us first on 082 456 1071 or [email protected]. If we can’t resolve it, you can contact the Consumer Goods and Services Ombud (cgso.org.za).

These terms are governed by South African law.

Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, applies to orders placed from that date.