Returns and Refunds

Cancelling before dispatch

You can cancel any order before it is dispatched. Contact us on WhatsApp 082 456 1071 or at [email protected] and we’ll refund you in full.

Damaged or wrong items

If your order arrives damaged, or isn’t what you ordered (for example the wrong bottle, label or size), contact us within 5 days of delivery on WhatsApp 082 456 1071 or at [email protected], with photos of the bottle and the packaging. Please keep the packaging.

We’ll collect the item at no cost to you. Once we’ve confirmed the problem, we’ll refund you or replace the bottle, whichever you prefer and we can supply.

Changed your mind? 7-day cooling-off

If you bought online, you may cancel your order within 7 days of receiving it, without giving a reason. Bottles must be returned unopened, with the seal intact and in the condition you received them. Let us know within the 7 days; we’ll refund the full price within 30 days of your cancellation. The only cost to you is the cost of sending the bottles back to us.

What we can’t take back

• Opened or consumed bottles, unless they were faulty
• Bottles that match their description and aren’t faulty, once the cooling-off period has passed

Faulty bottles

If a bottle turns out to be faulty after the first 5 days, contact us anyway. Your rights under the Consumer Protection Act still apply.

Unhappy with your order?

Contact us and we’ll do our best to put it right. Full details are in our Terms and Conditions.